A picture of a brand. Source |
In the public relations profession image and brand management is the most important elements to have a successful and recognised organisation. “Image and brand management is the strategic and tactical tasks involved in the management of positive, personal and continuing communication between an organisation and its target audience overtime; recognising this should be complementary of customer/audience relationship management” (Pickton and Broderick 2005:9)
It is in the power of an organisation to keep its target audience happy and satisfied at all times but, it becomes a problem if the issue raised by the target audiences are not carefully monitored and taken into account. This is one of the problems that are facing the African National Congress at the moment whether they just ignore the issue or not.
My question is where to from here? How is the ruling party going to solve this problem for their brand name is sinking in the water?! One of the issues relating what most of the people have detected is of the ANCYL and of cause the expelled Julius Malema. Why were the problems of the public not issued from the very on-set so as to make the ANC unit to seem a little more connected? What kind of an organisation is ANC if they are not delivering the same and connected messages to the public? From a public relations philosophy if a system is not well connected together then it so means that internally there something wrong going on. A system should always stand together in order to produce a system that is integrated. Lack of integration in a system can be caused by a lot of things such as conflict, lack of environmental scanning, and less communication, etc.
What does it mean for a person in an organisation to always want to win and not listen to other people’s concerns? It is said and we all know that Julius Malema was found guilty for putting the party at disrepute and for not respecting the ANC’s constitution (READ MORE). When an organisation does not adhere to their stakeholders concerns then they will obviously turn away from the company so as their concerns can be clearly listened to. Brand management and sustainability is done through identifying your brand, building your brand, promoting your brand and lastly being and living your brand because people are not only concerned about the products or services an organisation renders but the brand itself.
From my observation the African National Congress should start rethinking about how to sustain and maintain their brand by thoroughly researching their target audience, scanning their environment because change is taking place within the 21st century, they need to adapt from the olden days of doing things to the change that is taking place in South Africa. I think they should listen to the people more often and give them what they want for it will help them survive in this very competitive industry of politics…oh well the ball is in their court to be there for this nation.